Terms of Service

1. Acceptance of Terms

By creating an account on GaroPro, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws. If you do not agree to these terms, you must not use the service. Continued use of the service after any modification constitutes your acceptance of the revised terms.

2. Service Description

GaroPro is a SaaS garage management platform designed for independent garages in Canada. The service includes work order management, invoicing, estimates, vehicle inspections, appointment scheduling, maintenance reminders, inventory management, payment processing, and artificial intelligence features. Available features vary depending on the chosen subscription plan.

3. User Accounts

You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. Each garage has one primary account (admin) and may invite multiple users (mechanics, clients) according to its subscription plan. You must notify us immediately of any unauthorized use of your account. You must provide accurate and up-to-date information when registering.

4. Plans and Subscriptions

GaroPro offers the following plans, all in Canadian dollars (CAD):

• starter — $99/month or $990/year: up to 5 technicians.
• pro — $179/month or $1790/year: up to 10 technicians.
• enterprise — $349/month or $3490/year: unlimited technicians.

The Free plan is no longer offered to new accounts. Garages already on it keep it, with the same limits and the same features.

Every plan includes a 14-day trial. Your credit card is saved at signup, but no amount is charged before day 15. At the end of the trial, your card is charged automatically unless you cancel beforehand.

Garages subscribed before a price change keep the rate they signed up for, for as long as their subscription remains active and uninterrupted.

5. Payments and Billing

All payments are securely processed by Stripe. GaroPro does not store any credit card information on its servers. Applicable taxes (GST/HST) are automatically calculated based on your province of residence. Invoices are available in your dashboard and sent by email.

6. Cancellation and Refunds

You may cancel your subscription at any time from your account on garopro.ca. Cancellation takes effect at the end of the current billing period. After that date, your data remains readable and exportable, but creating, editing and invoicing are suspended until you reactivate. For annual subscriptions, a refund is available only within 14 days of payment. No prorated refunds are offered for monthly subscriptions.

7. Garage Payments (Stripe Connect, Square, Interac)

GaroPro allows garages to accept payments directly from their clients via three methods: Stripe Connect, Square, and Interac e-Transfer.

Stripe Connect fees: GaroPro charges a platform fee of 2.90% on each payment processed via Stripe Connect. This fee is automatically deducted from the total transaction amount before funds are disbursed to the garage. Standard Stripe processing fees (approximately 2.9% + $0.30 CAD per transaction) also apply and are the responsibility of the garage, as per Stripe's current pricing (stripe.com/en-ca/pricing).

Square fees: Payments processed via Square are subject to Square's own fees as per their current pricing (squareup.com/ca/en/pricing). GaroPro does not collect any commission on Square transactions.

Interac e-Transfer: Interac e-Transfer payments are not subject to any GaroPro platform fees. Banking fees may apply depending on the garage's financial institution.

GaroPro acts as a technology facilitator for payment processing and is not responsible for transactions between the garage and its clients, nor for any disputes, refunds, or claims arising from such transactions. Stripe Connect payments are deposited directly into the garage's Stripe Express account after deduction of applicable fees.

8. Data Ownership

You retain full ownership of all data you enter into GaroPro, including information about your clients, vehicles, work orders, and invoices. You may request a complete export of your data at any time by contacting support@garopro.ca. GaroPro will never sell or share your data with third parties for commercial purposes.

9. Intellectual Property

The GaroPro platform, including its source code, design, logos, trademarks, and all content created by M2atech Solutions Inc., remains the exclusive property of M2atech Solutions Inc. Your subscription grants you a non-exclusive, non-transferable, and revocable license to use the service in accordance with these terms.

10. AI Features

GaroPro integrates artificial intelligence features (suggested diagnostics, maintenance recommendations, etc.). These features are provided for informational purposes only and do not constitute professional automotive advice. Data used for AI is anonymized and does not contain any personally identifiable information. The user remains responsible for any decisions made based on AI suggestions.

11. Service Availability

GaroPro strives to maintain the service available 24 hours a day, 7 days a week, but does not guarantee uninterrupted availability. Scheduled maintenance interruptions may occur and will be communicated in advance when possible. GaroPro shall not be held liable for losses resulting from temporary service unavailability.

12. Limitation of Liability

The service is provided "as is" and "as available", without warranty of any kind, express or implied. In no event shall M2atech Solutions Inc. be liable for any indirect, incidental, special, or consequential damages. GaroPro's maximum liability to you is limited to the total amount you have paid during the 12 months preceding the claim.

13. Termination

You may delete your account at any time from the app settings or by contacting support. Your data will be permanently deleted within 30 days of account deletion. GaroPro reserves the right to suspend or terminate your account in the event of a violation of these terms, misuse of the service, or non-payment.

14. Changes to Terms

GaroPro reserves the right to modify these terms at any time. In the event of a substantial change, a 30-day notice will be sent by email to the address associated with your account. Continued use of the service after the changes take effect constitutes your acceptance of the revised terms.

15. Governing Law

These terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable therein. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of Moncton, New Brunswick, Canada.

16. Communications

By using GaroPro, you agree to receive transactional communications (payment confirmations, appointment reminders, account notifications) by email. These communications are necessary for the operation of the service and cannot be disabled. Marketing communications (promotions, new features) can be disabled at any time from your settings, in compliance with Canada's Anti-Spam Legislation (CASL/LCAP).

17. Contact

For any questions regarding these terms, please contact us:

M2atech Solutions Inc.
Moncton, NB, Canada
support@garopro.ca
garopro.ca